Masks are recommended for your and our protection. Aggressive behaviour will not be tolerated. Everywhere is short-staffed. Please be respectful to those who turned up.

TELEHEALTH services via phone & video continue for existing patients who have been seen face to face within 12 months, for straight-forward consultations (results, referrals & repeat prescriptions) and some mental health treatment plans and care plans. Face to face consultations ensure optimal health care and are preferred.

An annual face-to-face consultation is a Medicare requirement for existing and for all NEW patients.

Only standard appointments should be made online otherwise RING the clinic.
If you have trouble getting an appointment on-line, call either clinic to book.
Medicare has limited telephone consultations to straightforward problems.
Long consultations are NOT available by telephone.
Video telehealth may be possible if you have the equipment. Please be ready for a text message with a link to click to enter a video consultation.
To maintain optimal care and give everyone a fair go, we will be enforcing our practitioners' billing policy as per our Practice Fees page, including the fees for non-attendance (including missed telehealth of which we have too many).

FLU VACCINES are AVAILABLE for 2023.
With the focus on COVID, don't forget to have your flu vaccination, and other routine medical care.

COVID-19 VACCINATIONS are CURRENTLY NOT AVAILABLE but you can prebook for when we get some more soon.

Click for Latest Information about Coronavirus disease, including home treatments supported by your GP.

Please follow the mask regulations (click the link for details) unless exempt. Please do not attend in person if you have symptoms of coronavirus but call the clinic. Thank you for your ongoing support and co-operation during these difficult times.

Bulk-billing, Telehealth and missed appointment changes

The Government has discontinued COVID bulk-billing incentives, so we cannot afford to bulk-bill Telehealth for everyone. It is important that you are ready for the phone call. Telephone consultations are for straightforward problems only. In-clinic services will be as per usual policy. As Medicare does not pay a bulk-billing incentive, we give non-concessional patients over 65 a $15 discount. Please ask for bulk-billing if you are in hardship. We want our patients to be able to continue to attend for medical care. Please be aware of the non-attendance fee (which includes missed Telehealth appointments) - approximately HALF of the value of the missed consultation.

Only standard appointments should be made on-line

We offer preventative care such as Cervical Screening Tests (formerly known as Pap Smears) in person at our clinics as also blood tests. Pathology is open 6 days a week at Colchester, and by nurses as available at Knoxfield (not all tests). Psychology/counselling, podiatry & physiotherapy are available.

If you are a new patient or need a special service (pain/addiction/cannabis/MTOP etc)

such as needing a doctor to help you with your complex pain or Opiate Addiction program and/or are enquiring about the Medicinal Cannabis or ADHD program, please read the appropriate page on the website, then contact either clinic and ask to be directed to the appropriate doctors.
Specialised matters (travel medicine, medicinal cannabis, addiction medicine, ADHD and diving medicals), or completing medical and insurance reports, require a longer appointment. These services are usually not bulkbilled due to the complexity, paperwork and thus time needed. Prepayment of a deposit may be required.
Not all doctors provide all services.

Respiratory clinics if you have cough and fever (so could be coronavirus)

If you suspect you may have the coronavirus disease (COVID-19), please do NOT attend the clinic.
You can call us or the dedicated hotline on 1800 675 398.
Please keep Triple Zero (000) for emergencies only.