Our practices are committed to protecting the privacy and confidentiality of all patients’
personal health information. Your medical record is a confidential document. It is the policy
of our practices to maintain security of personal health information at all times and to
ensure this information is only available to authorised members of staff.
Patients are encouraged to discuss any concerns relating to their personal health
information with their doctor. If you feel issues cannot be resolved with your Doctor, the
Federal Privacy Commissioner handles complaints: Office of the Australian Information
Commissioner, Level 3, 175 Pitt Street, Sydney NSW 2000 Telephone: 1300 363 992,
Medical Record Access
When a patient requests access to their medical record this will be dealt with in accordance
with current privacy legislation (Commonwealth –Privacy Amendment (Private Sector) Act
2000 from 21.12.01 or State—Health Records Act 2002 from 1.7.02). Your Doctor may
explain the contents of the medical record to the patient on in the case of a minor the
parent/carer or a copy of the requested information may be provided to them. Requests for
medical files to be transferred to another Doctor outside our surgeries, must first be
requested in writing by the new GP with the signed authorisation from the patient before
any copy is forwarded. These are professional services and fees may apply.
Transferring Medical Records
The practice acknowledges the right of patients to transfer their care to another doctor or
practice. A computerised medical summary of the patient’s medical records can be sent to
the new treating doctor upon receipt of a signed authority from the patient and doctor. The
original records are never released, and a copy of the requesting letter is kept on file in the
patient record. An administration fee will apply for those patients wishing to transfer a
copy of their complete medical history.
The practice recognises the right of patients to seek a further opinion and will provide a
referral where appropriate.
If a new patient to this clinic requests their medical records from their previous doctor,
a pro-forma request form is available for the patient and new doctor to complete.
Reminder letters are generated through our computerised system. Please inform your Doctor if you do not wish your name to be placed on the system for recalls.
Repeat prescriptions & Results
To comply with Health Department regulations, we do not issue repeat prescriptions without consultation or give pathology results over the phone.
If you are unhappy with any aspect of the care you receive from this practice, we want to know. We believe that problems are best dealt with in the practice. If you feel unable to talk to us directly, you may contact the Health Services Commissioner, 10th floor, 55 Swanston St. Melbourne, Tel: (03) 9655 5200, Freecall: 1800 136066, Fax: (03) 9655 5219 OR Human Rights & Equal Opportunity Commission -