Unacceptable Behaviour Policy

The role of this clinic is to provide a caring environment that is safe, welcoming and peaceful for all patients.

We respect the rights of individuals, and will attempt at all times to treat patients promptly, courteously, and respectfully.

We request that patients, in turn, treat staff and other patients with respect, refraining from shouting, swearing or engaging in other inappropriate behaviour which may cause harm or distress to themselves or others.

We all get stressed at times but verbal and physical aggressive behaviour will not be tolerated and will result in eviction from the premises and police being notified, if appropriate.

Bad behaviour may result in suspension or termination of medical care by the clinic. You can also see our Zero Tolerance Policy.

Restricted medications with permits (pain killers, ADHD meds etc) Patients MUST not be prescribed controlled medications by other doctors if the permit holder is available. In an emergency, only enough medication can be prescribed to last until the permit holder is available. It is the patients' responsibility to book appointments in a timely fashion. This is not just our policy, it is the law. The only alternative is to seek care elsewhere.